Refemme
The Lexi Ring
Not just a diamond ring, an era. #RefemmeDiamonds
Crafted in 9ct yellow gold, white gold or rose gold, The Lexi ring features a 0.2ct lab-grown pear-shaped diamond as the star, surrounded by 17 small lab-grown diamonds. This one’s made to shine, and it won’t go unnoticed.
Lead Times
We love working under pressure - we are in diamonds after all - however our products are made to order, and each item has a lead time of 7 - 14 working days. If you've purchased an item as a gift and it won't arrive in time, please contact us via email. We can send a gift notification to the recipient, letting them know that a Refemme Gift is on its way!
Product information
We aim to provide transparent and efficient shipping services to ensure a smooth
customer experience.
We offer shipping services to locations within South Africa. The available shipping methods will be presented to you during the checkout process on our website. We work with reputable shipping carriers to deliver our products. The shipping costs will be displayed during the checkout process before you complete your purchase. Shipping costs will be calculated based on the selected the destination within South Africa.
Upon receiving your order and payment, we will process and prepare your package for shipment. The processing time may vary depending on the availability of the item(s) and any additional customisation or personalisation requested.
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.
In the event that your package arrives damaged, please contact us immediately. We may require photographic evidence of the damage to initiate a claim with the shipping carrier. We will work with you to resolve the issue promptly.
If your package is not delivered within the estimated timeframe or is deemed lost in transit, please reach out to us. We will make reasonable efforts to resolve the situation and provide a satisfactory resolution.
If you have any questions, concerns, or requests regarding our shipping policy or the delivery of your order, please contact us. For international queries please contact us directly jessica@refemme.com.
Return & Refund Policy For In-Stock Items Purchased On our Website
- Items purchased from Refemme.com may be returned within 7 working days of the purchase provided that the item is unused and in original condition and packaging. This excludes items that are on sale.
- Items with custom engraving or that have been customized in any way or form (including ring sizing and shortening of chains and bracelets) cannot be returned or refunded.
- Shipping charges are non refundable.
- Please email Jessica@refemme.com with your order details (such as Order Reference Number and Date of Purchase) should you wish to return or exchange an item or request a refund.
Repairs on Purchased Custom Jewellery
- If an item has a manufacturing defect, we will repair it for a fee within three months from the date of purchase.
- This excludes damage and normal wear and tear.
- The item will be assessed for any damage or wear and tear and if found to be the cause of the defect, the repair will be for the customer's account.
- Please email us with your order details (such as Order Reference Number and Date of Purchase) to book the item in for an assessment.
*Please Note: No custom-made Jewellery or any other custom work can be returned or exchanged. Custom work is not eligible for a refund. A non-refundable deposit is required on all custom orders.
Your Refemme pieces are precious and should be cared for accordingly. It is advisable to remove your jewellery pieces before engaging in daily activities such as showering, applying lotion or perfume, exercising, washing dishes, and similar routines. Before going to bed, place your jewellery on a flat fabric surface to prevent tangling and scratching, and remember to clasp necklaces to avoid entanglement or knotting of the chain.
To clean your diamond pieces, use a soft toothbrush with dish soap and gently scrub the metal and diamonds. Rinse your jewellery under warm running water. Gently pat the jewellery dry with a lint-free cloth and let it air dry completely.
Remember not to use harsh chemicals, avoid excessive cleaning, and consult a professional jeweller if required.
Bracelets
Earrings
Rings
Necklaces
Bracelets
Earrings
Rings
Necklaces
Bracelets
Earrings
Rings
Necklaces
More than just a box
Thoughtful Packaging, Timeless Purpose.
At Refemme, we believe every detail matters—including our packaging. That’s why we source it locally and design it with both intention and love.
More than just a box, our custom purchase packaging doubles as a travel jewellery case, ensuring your pieces stay protected wherever your journey takes you. We encourage our clients to repurpose it, giving new life to something beautiful. And when it’s finally time to part ways, we ask that you recycle it responsibly.
Shipping Packaging
We are proud that 80% of it is recyclable. We kindly encourage you to recycle this packaging to help reduce waste and contribute to a more sustainable future. Every small effort counts toward protecting our planet!
FAQs
We want your shopping experience to be as seamless as possible. Whether you're curious about our materials, craftsmanship, or ordering process, our FAQs cover everything you need to know.
Explore the most commonly asked questions below, or reach out to us—we’re happy to help!
How do I care for and clean my Refemme pieces?
Your Refemme pieces are precious and should be cared for accordingly. It is advisable to remove your diamond pieces before engaging in daily activities such as showering, applying lotion or perfume, exercising, washing dishes, and similar routines. Before going to bed, place your jewellery on a flat fabric surface to prevent tangling and scratching, and remember to clasp necklaces to avoid entanglement or knotting of the chain.
To clean your diamond pieces, use a soft toothbrush with dish soap and gently scrub the metal and diamonds. Rinse your jewellery under warm running water. Gently pat the jewellery dry with a lint-free cloth and let it air dry completely.
Remember not to use harsh chemicals, avoid excessive cleaning, and consult a professional jeweller if required.
What payment options do you offer?
We accept payment online by Visa or MasterCard. Payment is processed at the time your order is placed, regardless of the lead time on your piece.
Please note we can only accept one form of payment. Payments cannot be split across multiple credit cards.
Can I See Your Jewellery in Person?
Visit our showroom in Illovo, Johannesburg, by appointment only. To schedule a showroom visit or arrange an online consultation with our jewellery specialists, please email jessica@refemme.com.
Can I customise a Refemme piece?
Many of our pieces are made to order, which makes us able to customise our standard items to fit your personal preferences. We can modify the finish, the precious metal, and the diamonds that we set. Please contact us to discuss all of your modification options.
Are Lab Diamonds Real Diamonds?
Lab-grown diamonds possess identical physical, chemical, and optical properties to natural diamonds.
What is the difference between lab-grown diamonds and diamond simulants?
While diamond simulants like cubic zirconia and moissanite may resemble diamonds, they are not genuine carbon crystals. Simulants lack the identical chemical and physical properties found in natural diamonds, and as a result, they are priced considerably lower than lab-created diamonds.
What is the product lead-time?
We love working under Pressure - we are in diamonds after all - however our products are made to order, and each item has a lead time of 7 - 14 working days. If you've purchased an item as a gift and it won't arrive in time, please contact us via email. We can send a gift notification to the recipient, letting them know that a Refemme Gift is on its way!
How long until my order arrives?
We offer delivery to your door nationwide in South Africa via our secure courier partner. For any international deliveries, please contact us before placing your order.
Do you sell mined and Lab grown diamonds?
Each product specifies what stone and precious metal is used. We incorporate the use of both mined diamonds and lab grown diamonds in our designs. Our mined diamonds are sourced locally from South Africa.
Is it safe to purchase online?
We take every possible precaution with our online sales to ensure that your jewellery item is fully insured and accounted for throughout the entire process. We make use of trusted couriers and remain in touch with you throughout (with details like waybill and tracking numbers, etc.). For further enquiries, please get in touch so we can make sure the process of purchasing online is as seamless as possible.
