Shipping Policy.

We aim to provide transparent and efficient shipping services to ensure a smooth
customer experience.

We offer shipping services to locations within South Africa. The available shipping
methods will be presented to you during the checkout process on our website. We
work with reputable shipping carriers to deliver our products. The shipping costs will
be displayed during the checkout process before you complete your purchase.
Shipping costs will be calculated based on the selected the destination within South
Africa.

Upon receiving your order and payment, we will process and prepare your package
for shipment. The processing time may vary depending on the availability of the
item(s) and any additional customisation or personalisation requested.

Please ensure that the shipping address provided during checkout is accurate and
complete. We are not responsible for delays or non-delivery resulting from incorrect
or incomplete addresses.

In the event that your package arrives damaged, please contact us immediately. We
may require photographic evidence of the damage to initiate a claim with the
shipping carrier. We will work with you to resolve the issue promptly.

If your package is not delivered within the estimated timeframe or is deemed lost in
transit, please reach out to us. We will make reasonable efforts to resolve the situation and provide a satisfactory resolution.

If you have any questions, concerns, or requests regarding our shipping policy or the
delivery of your order, please contact us. For international queries please contact us directly jessica@refemme.com.