Your Refemme pieces are precious and should be cared for accordingly. It is advisable to remove your diamond pieces before engaging in daily activities such as showering, applying lotion or perfume, exercising, washing dishes, and similar routines. Before going to bed, place your jewellery on a flat fabric surface to prevent tangling and scratching, and remember to clasp necklaces to avoid entanglement or knotting of the chain.

To clean your diamond pieces, use a soft toothbrush with dish soap and gently scrub the metal and diamonds. Rinse your jewellery under warm running water. Gently pat the jewellery dry with a lint-free cloth and let it air dry completely.

Remember not to use harsh chemicals, avoid excessive cleaning, and consult a professional jeweller if required.

We accept payment online by Visa or MasterCard. Payment is processed at the time your order is placed, regardless of the lead time on your piece.

Please note we can only accept one form of payment. Payments cannot be split across multiple credit cards.

Visit our showroom in Illovo, Johannesburg, by appointment only. To schedule a showroom visit or arrange an online consultation with our jewellery specialists, please email jessica@refemme.com.

Many of our pieces are made to order, which makes us able to customise our standard items to fit your personal preferences. We can modify the finish, the precious metal, and the diamonds that we set. Please contact us to discuss all of your modification options.

Lab-grown diamonds possess identical physical, chemical, and optical properties to natural diamonds.

While diamond simulants like cubic zirconia and moissanite may resemble diamonds, they are not genuine carbon crystals. Simulants lack the identical chemical and physical properties found in natural diamonds, and as a result, they are priced considerably lower than lab-created diamonds.

We love working under Pressure - we are in diamonds after all - however our products are made to order, and each item has a lead time of 7 - 14 working days. If you've purchased an item as a gift and it won't arrive in time, please contact us via email. We can send a gift notification to the recipient, letting them know that a Refemme Gift is on its way!

We offer delivery to your door nationwide in South Africa via our secure courier partner. For any international deliveries, please contact us before placing your order.

Each product specifies what stone and precious metal is used. We incorporate the use of both mined diamonds and lab grown diamonds in our designs. Our mined diamonds are sourced locally from South Africa.

We take every possible precaution with our online sales to ensure that your jewellery item is fully insured and accounted for throughout the entire process. We make use of trusted couriers and remain in touch with you throughout (with details like waybill and tracking numbers, etc.). For further enquiries, please get in touch so we can make sure the process of purchasing online is as seamless as possible.