We accept payment online by Visa or MasterCard. Payment is processed at the time your order is placed, regardless of the lead time on your piece.

Please note we can only accept one form of payment. Payments cannot be split across multiple credit cards.

To meet with our jewellery specialists from the comfort of your own home, please email jessica@refemme.com to arrange an online consultation.

Many of our pieces are made to order, which makes us able to customize our standard items to fit your personal preferences. We can modify the finish, the precious metal, and the diamonds that we set.

Unleash your creativity and design your own unique jewellery with our bespoke services.

We pride ourselves on promoting responsible sourcing and our transparent supplier networks. We aim to build consumer trust, support ethical practices, and contribute to sustainable development.

Our products are made to order, and each item has a specified lead time mentioned at the bottom of the product description on its individual page. If you've purchased an item as a gift and it won't arrive in time, please contact us via email. We can send a gift notification to the recipient, letting them know that a Refemme Gift is on its way!

Your Refemme pieces are precious and should be cared for accordingly. It is advisable to remove your diamond pieces before engaging in daily activities such as showering, applying lotion or perfume, exercising, washing dishes, and similar routines. Before going to bed, place your jewellery on a flat fabric surface to prevent tangling and scratching, and remember to clasp necklaces to avoid entanglement or knotting of the chain.

To clean your diamond pieces, use a soft toothbrush with dish soap and gently scrub the metal and diamonds. Rinse your jewellery under warm running water. Gently pat the jewellery dry with a lint-free cloth and let it air dry completely. 

Remember not to use harsh chemicals, avoid excessive cleaning, and consult a professional jeweller if required. 

We aim to provide transparent and efficient shipping services to ensure a smooth customer experience.

We offer shipping services to locations within South Africa. The available shipping methods will be presented to you during the checkout process on our website. We work with reputable shipping carriers to deliver our products. The shipping costs will be displayed during the checkout process before you complete your purchase. Shipping costs will be calculated based on the selected the destination within South Africa.

Upon receiving your order and payment, we will process and prepare your package for shipment. The processing time may vary depending on the availability of the item(s) and any additional customization or personalization requested.

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.

 In the event that your package arrives damaged, please contact us immediately. We may require photographic evidence of the damage to initiate a claim with the shipping carrier. We will work with you to resolve the issue promptly.

 If your package is not delivered within the estimated timeframe or is deemed lost in transit, please reach out to us. We will make reasonable efforts to resolve the situation and provide a satisfactory resolution.

If you have any questions, concerns, or requests regarding our shipping policy or the delivery of your order, please contact us.

For international queries (outside of South Africa) please contact us directly jessica@refemme.com

Please expect longer delivery times in peak seasons (Christmas, Public Holidays, Promotions etc).